Eonturn Cancellation, Suspension and Refund Policy

Effective: 25 August 2026

EONTURN LTD

Company number 17390792

Registered in England and Wales

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Contact: general@eonturn.co.uk

1. Business subscriptions

A business subscription may be cancelled through the available billing process or by contacting Eonturn. Unless the applicable order states otherwise, cancellation takes effect at the end of the current paid billing period.

2. Failed payments and suspension

Where a payment fails or remains overdue, the associated entitlement may move to a past-due, restricted or cancelled state. Eonturn may restore access after payment is successfully recovered where the subscription remains eligible.

3. Duplicate or incorrect charges

Suspected duplicate or incorrect charges should be reported to general@eonturn.co.uk with the organisation name and invoice reference. Do not send full card details.

4. Product faults and service failures

If a paid product cannot be delivered or materially fails to match the applicable order, contact Eonturn promptly. Depending on the circumstances, Eonturn may provide remediation, replacement access, service credit or a refund.

5. Local data

Cancellation or suspension does not transfer ownership of customer-controlled local FixFlow data to Eonturn. Customers remain responsible for maintaining their own local backups.

6. Mandatory rights

Nothing in this policy removes rights that cannot lawfully be excluded.